The role holder will assist in the design of customer and service management strategies, with the ability to have measurable and valid performance tracking. And be accountable for analysing new opportunities, helping to optimise existing programs and ensuring all Customer Experience activities meet corporate return and further business objectives.
To qualify for the role you must have excellent data analysis skills and to Transform high-level requests into focussed and specific analysis to support strategies to improve the customer experience, reduce the cost to service and identify barriers (both system and process) impacting the customers experience. This will be an opportunity for a Lead Analyst to own analytical projects and eventually present back to the business and impact the company directly.
My clients are looking for a commercial individual with a proven track record in providing insight analysis and data analysis to a wider audience. Ideally you will have a background/ working knowledge of using SAS and have the ability to understand which data is important, drive insight from that data, assess the financial impact and recommend actions.
If this sounds like an opportunity you wish to explore please call Sue Wan on 01 212 65 74 74 for further details asap.
|Contact Name||Sue Wan|
|Telephone||+44 (0) 121 265 7474 (Please reference IT Job Board when calling)|
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