Service Desk Analyst / 1st Line Support

Contract Requirement

IT Service Desk Analyst / 1st Line Support

Venn Group are currently working with a prestigious NHS organisation in London who are looking for a number of enthusiastic, committed and driven candidates to join their busy service desk team

Rate: £11-15 per hour on a LTD basis (depending on experience)
Location: London
Length: Up to 6 months + rolling extension

The successful candidates will be responsible for:
- Providing effective 1st line IT support
- Acting as the first point of contact for IT issues for clinical and non-clinical staff
- Logging calls into call-logging system
- Troubleshooting Windows, Office, mobile devices, printers and scanners
- Supporting specialist clinical systems
- Escalating issues to relevant specialist support engineers
- Developing their knowledge and driving the development of their IT career

It is essential that the successful candidate has:
- Basic IT knowledge and interest
- A strong motivation to learn and develop their skillset
- Good communication skills and phone manner
- Excellent awareness of quality customer service
- Previous Service Desk work would be beneficial but not essential
- Experience of working within a healthcare setting would be desirable but not essential

If you are interested in this position please send your updated CV to Chloe Higgins or Liam Matthews on or or call 020 7557 7667

Alternatively please pass this on to any colleagues who you know are currently seeking employment. If you make a recommendation and they start a placement with us, to say thank you, we will give you a £25 voucher

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Job reference information
Advertiser Venn Group
Contact Name Chloe Higgins
Telephone 020 7557 7667 (Please reference IT Job Board when calling)
Reference CFH/6212890
Job reference information
Salary 11-15 Per Hour
Location London
Job Type Contract
Date Posted 02-Jul-2014
Last Updated Date 03-Jul-2014
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