IT Business Analyst - 12 Months - Contact Centres

IT Business Analyst - 12 Months - Contact Centres

Cathcart Associates have a one off opportunity for an experienced Business Analyst to join our client on a large scale multi-site contact centre consolidation.

This will be for an initial 12 months, paying £300 - £350 per day, with a high likelihood of an extension.

Working to consolidate several major facilities, you will investigate, document and analyse the change between the organisation's legacy IT Systems to the introduction of new IT services and applications.

Such an opportunity does not come along often and will be a huge asset to your CV.

Key Responsibilities:

** Manage all business change elements - "as is" "to be"

** Investigate the use of current legacy IT systems

** Document the introduction of new IT Infrastructure & messaging systems

** Communication with key stakeholders across the business

Key Skills and Experience:

** Strong understanding of gap analysis

** Documentation

** Previous experience of delivering a contact centre upgrade / implementation (highly advantageous but not essential)

** Experience with business analysis techniques - Data modelling, statistical process control, functional business models.

** Stakeholder management

** Previous projects in the Public Sector would be beneficial although not essential

** Strong written and communication skills

Business Analysis, Requirements Gathering, Documentation, Process Mapping, As Is, To Be, Stakeholder Management, Business Case


This is a truly unique opportunity and there won't be a more interesting opportunity in Scotland this year, so if it sounds relevant to your experience please do send in an application and call Liam Wilson on 0131 510 1500.

Job reference information
Advertiser Cathcart Associates
Contact Name Liam Wilson
Telephone 0131 510 1500 (Please reference IT Job Board when calling)
Reference VR/05106_1404471664
Job reference information
Salary £300 - £350 per day
Location Glasgow
Job Type Contract
Date Posted 04-Jul-2014
Last Updated Date 05-Jul-2014
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