1st Line Support

1st Line Support Analyst/Helpdesk/IT Engineer

A rapidly expanding multinational corporation are currently looking for a bright and enthusiastic 1st Line Support Analyst/Helpdesk/IT Engineer to work at their thriving Berkshire head office. The successful candidate will land a permanent role which will provide them with a huge opportunity for progression and professional development. Ideally looking for an adaptable individual who works with a hands-on approach and a strong customer service ethos.

Key Accountabilities:
Provide 1st line support for up to multiple standard users and additional franchisees/clients
Create new user accounts and reset passwords through Active Directory
Take inbound calls to gather information, process requests or escalate via ticketing system
Investigate and research issues within multiple technologies (including bespoke applications)

Essential Skills:
Solid experience within a ?hands-on ?customer service focussed support team
Have experience of supporting some of the following technologies; Active Directory, Windows 7/XP, Citrux, Lotus Notes, and a telephony system
Technically minded with the ability to learn bespoke applications with ease
Strong customer service ethos
Ability to handle large workload and pressure

This position offers a huge opportunity for someone due to a heavy investment being made in professional development within a rapidly growing global corporation.

To apply for this position please send your CV, availability and expected rate to tvalleyit@venngroup.com.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Job reference information
Advertiser Venn Group
Contact Name Joe Canning
Telephone 01753619133 (Please reference IT Job Board when calling)
Reference 6220320
Job reference information
Salary
Location Berkshire
Job Type Permanent
Date Posted 08-Jul-2014
Last Updated Date 09-Jul-2014
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