1st Line IT Support

1st Line Support Analyst

Central London



My client is looking for an enthusiastic 1st line support analyst to join their IT team based in Central London. You'll be working within a team of 3 providing support to employees in the UK and you'll be involved with global project rollouts and planning. You'll be given huge responsibility from the beginning, and you'll be given the support you need to continue your development. This company only wants bright and enthusiastic applicants with a can-do attitude and an ability to think outside the box.

You'll be responsible for overseeing the support cycle from incident request to completion - this is not purely a call logging role and you'll be expected to close the majority of your tickets or escalate them appropriately as you familiarise yourself with the systems in place. You'll also be working with Active Directory, Windows 7, creating accounts and doing password resets. You will have the opportunity to progress to server support and gain experience from 1st to 3rd line. Your team will teach you at every opportunity - you must be willing to learn.

My client is looking for a candidate with exceptional communication skills who can work within a team to offer brilliant customer service to their employees. This is within a leading media and production company - bright, vibrant and fun atmosphere - you must be capable of working within this fast paced environment. You must have at least one years' experience in a similar customer facing role and a proven problem solving ability. You must have a degree in IT or a related field.

For more information please contact Rachael Moore on 0203 465 0099.

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Job reference information
Advertiser Hays Specialist Recruitment
Contact Name Rachael Moore
Telephone 0203 465 0099 (Please reference IT Job Board when calling)
Reference 2211032_1404926468
Job reference information
Salary £24000.00 - £26000.00 per annum
Location London
Job Type Permanent
Date Posted 09-Jul-2014
Last Updated Date 10-Jul-2014
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