Helpdesk Jobs

Helpdesk jobs

The Helpdesk of any IT company is the first point of call whenever computer related problems arise. They offer assistance for hardware and software problems to external customers, as well as internal staff, by phone, email, fax and more recently through online blogs. This is clearly a vital area for most IT companies and with the predicted continuous growth of the IT industry in the next decade, recruitment for helpdesk jobs is therefore very much on the increase. Growth in the number of helpdesk jobs available in The UK is driven by the strong software market and enterprise application solutions. As businesses continue to streamline internal processes through software, these products require third party suppliers to provide sales technical support, thus creating a mass of helpdesk jobs.

Key skills for Helpdesk jobs

Besides a high level of customer service and excellent phone manner, there are a number of specific skills that employers will look for when recruiting for a helpdesk job. These will include prior experience in a support role, knowledge of call logging software and the ability to use and troubleshoot MS Office and Outlook. Basic knowledge of hardware configuration would also be highly beneficial when applying for a helpdesk job, as well as possessing MCP certification. In many companies however a helpdesk job is an entry level role, and in these instances organisations will look for the important personality traits of customer service and problem solving.

Salary for Helpdesk jobs in the United Kingdom

The basic annual salary for helpdesk jobs will differ depending on experience and location, as well as on the hiring company. Candidates securing a helpdesk job can expect to receive a starting salary of around £18,000 to £20,000 per year. More senior positions such as helpdesk manager jobs will command a higher wage of around £40,000 per annum.

Search for Helpdesk jobs

Look for helpdesk jobs today on The IT Job Board site and find your ideal Helpdesk job.